THE COBLER AGENCY / WEBSITE PRIVACY NOTICE

Privacy,
plainly.

Effective October 28, 2026

This notice explains how The Cobler Agency handles information collected through this website and its quote, service, contact, and appointment-request forms. It covers website requests and follow-up records. Insurers and other services may provide separate notices for information they collect or process.

What we collect

When you submit a form, we collect your name, email address, optional phone number, preferred communication method, request category, and information you choose to share. Quote requests may include optional timing and coverage context. Appointment requests may include preferred dates, times, and meeting format. We also record your consent to follow-up, a request reference, submission time, and staff notes or status updates.

The website uses limited technical information to operate and protect the service. This includes a time-limited, hashed identifier derived from your IP address for submission-rate limits. Our hosting and authentication providers may also process connection, browser, session, and security information needed to deliver their services.

Please keep sensitive details out

Do not submit Social Security numbers, driver’s-license numbers, payment or bank details, medical information, insurance policy documents, or other sensitive records through these forms or ordinary email. These forms do not accept file uploads. Contact us to arrange an appropriate channel if additional information is needed.

How we use information

We use website information to respond to questions, follow up on quote and service requests, arrange appointments, maintain request and follow-up records, prevent misuse, and address applicable recordkeeping or legal obligations. Your choice of email or phone guides how we respond. Form consent is for contact about your request; it is not enrollment in a marketing list.

Who can receive it

Authorized agency staff can access request details through the private staff inbox. Sites hosting on Cloudflare infrastructure stores website request records and protected application settings. Resend processes acknowledgment and staff-notification emails. The agency’s email provider processes those messages. Current staff notifications are delivered to the agency owner’s designated Gmail account.

Email acknowledgments and staff notifications contain limited information, such as a request reference and category, rather than the full request. Follow-up conversations you initiate by phone or email may contain additional information.

This website does not sell submitted information or send it to advertising networks. Website information may also be disclosed when required by law or to respond to valid legal process. Any later insurance application, underwriting, claims handling, or carrier submission may involve additional information and applicable insurance privacy disclosures.

Appointments and calendars

Submitting an appointment request does not reserve a time. Automatic calendar availability checks, event creation, and calendar invitations are currently disabled. The agency contacts you to agree on and confirm a time. You do not need to connect a Google or Outlook account to request an appointment.

Cookies, sign-in, and outside links

Hosting and sign-in services may use cookies or similar session tools for access, authentication, and security. The current website does not include advertising pixels or audience-analytics tools. Following an outside link takes you to a service with its own privacy practices.

Storage, access, and safeguards

Request records are stored in the agency website’s database. Staff access requires an authenticated, authorized account. Protected configuration values stay on the server. We limit information in notification emails and discourage submission of sensitive records. No online service can guarantee complete security.

Retention and deletion requests

Website requests and staff follow-up records are currently retained without automatic expiration. The agency reviews requests for removal in light of ongoing service needs and applicable recordkeeping or legal obligations. Email copies and service-provider records may be subject to those services’ retention and backup processes. Deleting an application record does not necessarily remove all copies immediately.

You may contact us to ask about information you submitted, request a correction or deletion, or change your preferred contact method. We may need to verify your identity before acting. We will explain when we cannot fulfill a request because records are still needed or must be retained.

Contact us

info@thecobleragency.com
734-971-2114

Changes to this notice

We will post an updated notice when website practices change and identify the effective date.